Dropbox · Apr 2020 – Apr 2023

Dropbox: Content design strategist

Content design strategy and editorial systems for Dropbox's customer support surfaces, serving 700M+ users.

Role
Content design strategist · Design lead
Client
Dropbox
Year
Apr 2020 – Apr 2023
Practice
Content strategy • UX • Design leadership • Editorial systems

Case studies

Total refactor of /support

Led content strategy and design for Dropbox's customer support surfaces, serving 700M+ users.

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In-app contextual help for Dropbox support content

Led a complex migration of 500+ help articles to a new Contentful infrastructure, the foundation for an intelligent, contextual help system.

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