Principal content strategist shaping narrative, content marketing, and editorial systems for AI-native companies.

Available for FT + fractional + project work SF · Hawaiʻi / Asia charles@wordful.com
Selected work

A decade of building content systems and meaningful narratives at scale.

AI-native
Enrich Layer Nov 2025 – present

Enrich Layer: Fractional head of content

Builds the content operating system that lets an AI-native data company ship technically accurate, compliance-safe content at engineering cadence.

Generative AI
Recraft May 2025 – Feb 2026

Recraft: Principal content strategist

Led content strategy and narrative for a frontier text-to-image AI lab, building the operating layer that turned complex model capability into clear, publishable content across every surface.

AI workflow
PagerDuty Early 2025

PagerDuty: Content strategist

Built an AI agentic content workflow that produced enterprise ebooks with measurable cost and time savings, plus a reusable framework PagerDuty owns.

AI workflow
Dropbox Apr 2020 – Apr 2023

Dropbox: Content design strategist

Content design strategy and editorial systems for Dropbox's customer support surfaces, serving 700M+ users.

The Home Depot / Techshed Jan 2018 – Mar 2020

The Home Depot: UX content strategist

Content design for The Home Depot's marketplace connecting licensed pros with homeowner leads.

Embroker May 2016 – Oct 2017

Embroker: UX writer

Pioneered product copy and editorial voice through 15x user growth from beta to public launch at Embroker.

iCueMotion Oct 2017 – Sep 2018

iCueMotion: Lead content strategist

Synthesized groundbreaking patents from a human-skills-augmentation lab into clear customer-facing assets.

Getaround Pre-2016

Getaround: First marketing hire

Owned voice, style, and customer-facing content for the peer-to-peer car-sharing marketplace in early growth.